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A 78-year-old woman who a family member said was attempting to go to the Apple store drove her SUV approximately 60 yards through the walkways of a Braintree, Massachusetts mall.

The driver entered through automatic doors connected to a parking garage and then down the central corridor on the second floor of the South Shore Plaza mall on Thursday.

Police said the white Lincoln MKX entered the mall through a pedestrian bridge from the south garage.

"Due to a recent accident, one of the safety bollards was missing from the front of the entrance," police explained.

Surveillance video shows the SUV driving slowly into the mall, hitting a shopping cart dock, reversing and then going around the dock.

"It's a blessing that no one got hurt," said Janet Parsons, who witnessed the incident.

The SUV took a left turn and traveled about 60 yards down the mall's central corridor. The driver stopped the vehicle outside Torrid, four storefronts south of where she entered.

"She says, 'Do you know how to get out of here?' And I said, 'Stay right here. I'll get somebody.' And she kept on creeping forward," said Parsons.

Police described the driver as "confused" in a preliminary statement. In a later statement, they described her as "elderly" and said she spoke to a mental health clinician on the scene before being taken to a hospital for additional evaluation.

The sister of the driver, who asked WCVB not to use her name, said she had no idea how she did it. "She won't be driving anymore."

Police said they would ask the Registry of Motor Vehicles to suspend the woman's license immediately. No charges have been filed.

Videos from witnesses showed police backing the car down the corridor to get it out of the building.

A spokesperson for South Shore Plaza operator, Simon Property Group, declined to provide any substantive comment on the incident and directed all inquiries to police.

"The bollard was already scheduled to be replaced by mall management and will be done as soon as possible," police said.

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